1. About Technovator and This Policy
Technovator (referred to as “we,” “us,” or “our”) is an event organizer that plans and hosts various events and offers tickets for sale on our website, Technovator.world (the “Website” or “Platform”). This combined document outlines the terms for using our services and details how we collect, use, and protect your information.
Definition of terms used:
- “Personal data” refers to any information that can be used to identify an individual, such as name, email address, and phone number.
- “Data controller” refers to the entity that determines the purposes and means of processing personal data. In this case, that would be Technovator.
- “Data processor” refers to any entity that processes personal data on behalf of the data controller.
- “Third-party” refers to any entity other than the data controller or data processor.
Technovator values your privacy. We’ve developed this easy-to-understand Privacy Policy that covers how we collect and use your information when you purchase tickets, attend our events, or interact with our Platform. Depending on your relationship with Technovator, this info may include usage information, log information, account or billing information, payment details, and contact information.
We never share the information you provide with third parties, except for chosen partners that are used for the purpose of providing you with a stable and enjoyable experience when using Technovator, such as payment processors or ticketing service providers. We have tried to outline here the main points of how these partners and third-party services collect and use data, but for the most detailed and up-to-date information, you should review their own privacy policies.
You always may ask us to update or erase information we store, as long as this erasure is not in conflict with any legal obligations we may hold to national and international regulators.
By providing us with your data, you warrant to us that you are over 18 years of age. If this is not the case, you need to contact us immediately to delete any personally identifiable information from our records.
Sensitive Information We do not knowingly collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offenses.
2. Information about the Products/Services Offered
Technovator primarily offers:
- Event tickets for various events organized or promoted by us.
- Information related to our events (e.g., dates, venues, line-ups).
How we collect information:
- When visiting our domain, we collect information about your interaction with the site, like the pages you visit and specific actions you take (e.g., viewing event pages).
- When purchasing a ticket or registering for an event, we collect information necessary to process the sale and manage your attendance, which includes your name, email address, and event-specific details.
- This information is collected in combination with data like user location, Internet browser type, device, operating system, language preference, or the referring website you came to us through.
How we use it:
- Usage information is used primarily in aggregate for statistical purposes. It helps us understand which events or parts of our product are of greatest interest and also provides information used to improve our Platform and develop exciting new features.
- This information is shared with our third-party analytics services (including Google Analytics, Hotjar, and Manychat). Those services operate either within the EU or in accordance with the EU-US Privacy Shield, ensuring the secure transfer of information.
- Ticket purchase and registration information is stored for the purpose of fulfilling the service—providing you with access to the event you purchased a ticket for, sending event updates, and managing attendee lists.
Data retention:
- Usage information stored in Google Analytics is kept up to 26 months after your last visit and afterward used only in aggregate reports.
- Ticket purchase and registration information is stored for a reasonable duration after the event for accounting, record-keeping, and security purposes. If you request to delete your account, this information can be removed from our database, subject to our legal obligations to keep transaction records.
3. The Rights and Obligations of the Contracting Parties
Your Legal Rights:
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at marketing@technovator.world.
Data Deletion:
You can request data deletion by emailing marketing@technovator.world. We delete all your information from our database and third-party services, however, we do keep an email and your payment information for accounting purposes or if a refund must be issued, as part of our legal obligation to keep transaction records.
4. Copyright
All content and materials included on the Technovator website, such as text, graphics, logos, images, and software, are the property of Technovator or its content suppliers and are protected by international copyright laws. The compilation of all content on this website is the exclusive property of Technovator and is protected by international copyright laws.
5. Billing, Payments, and Ticket Delivery Policy
Technovator’s services (event tickets) can be purchased through our website using a valid credit or debit card. Payments will be processed through a secure payment gateway, and users will receive a receipt for their purchase. Once payment is confirmed, tickets will be delivered digitally (e.g., via email or accessible through an online account) and you will have access to the event. Technovator reserves the right to change its prices at any time, without prior notice.
How does it work?
- Payments are processed by Paynet, a third-party compliant service, and your credit card info is safely stored with them. Our partners never share with us payment details – we never receive your credit card information under any circumstances.
- We analyze and review payment trends with the help of WooCommerce. The information contains names, user email addresses, information about services acquired (tickets), and sums paid.
Data retention:
We store billing information and a full history of your payments even if you cancel your subscription or delete your account. This is part of our legal obligation to keep transaction records for local or international authorities. We also store your IP address together with your invoice data, so that we pay tax accordingly and comply with European Tax Law. We never receive or store any payment details – they are kept with our payment partners. For further information, you may refer to Paynet’s privacy policy.
6. Cookies Policy
Technovator uses cookies to enhance the user experience on our website. We use cookies to remember users’ preferences, to keep track of how our website is used, and to personalize the content and advertising that users see. Users can choose to disable cookies in their browser settings, but this may limit their ability to use certain features of the website.
7. Personal Data/Privacy Policy
Technovator is committed to protecting the personal data of our users. We will only collect and use personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR). This means that we will only collect personal data that is necessary for the provision of our services (selling and delivering tickets), and that we will obtain the user’s consent for any uses beyond what is necessary.
How do we protect your personal information?
Technovator and its authorized partners shall take appropriate organizational and technical measures to protect your Information and traffic data and shall not retain it any longer than permitted in order to perform its Services or as required under relevant legislation. Your personal data can only be accessed by authorized employees of Technovator, or by Technovator authorized partners’ employees needing to access this data to fulfill their given duties.
We may have to share your personal data in the following limited circumstances:
- Allow our customers to pay for our Services.
- Facilitate communication with you.
- Manage our customer support services for you.
- Manage our general business operation with the help of professional advisers including lawyers, bankers, auditors, and insurers.
- Abide by local and international regulations by providing information to government bodies that require us to report processing activities.
- Track our service’s usage and provide reports to help us improve our services and conversions.
8. Settlement of Disputes
In the event of a dispute arising out of or in connection with the purchase of tickets or use of Technovator’s services, the parties will attempt to resolve the dispute through friendly negotiation. If the dispute is not resolved within 30 days of the date of the first written notice of the dispute, the parties may seek resolution through mediation or arbitration.
9. Warranties and Return/Refund Policy
Technovator makes no warranties or representations, express or implied, with respect to the services it provides (including events and ticket sales). In case an event is canceled a refund will be issued within 14 working days after the cancellation. In case a user can’t attend the event, the user may request a refund up to 2 days before the date of the event, or according to the specific event’s refund policy. Note: Event-specific refund policies will be clearly stated on the ticket purchase page.
10. Limited Warranties and Liability
Technovator does not make any warranty about the reliability of the Services and does not guarantee the security of user data despite best efforts. The Service is provided “AS IS” and you agree to not hold us responsible nor to seek indemnification for any damages that may arise as a result of the loss of use, data, or profits connected to the performance of the Services or failure in such performance.
11. Customer Journey (Buying Tickets)
The customer journey on the Technovator Platform begins when a user visits the website and decides to purchase tickets for an event.
- Registration/Account: To purchase tickets, the user may need to register an account by providing personal information such as name and email address. The user will have to accept the terms and conditions and the privacy policy to complete the registration/purchase process.
- Purchase: The user selects the desired tickets/services and proceeds to checkout. Payment can be made using a valid credit or debit card.
- Ticket Delivery: After the purchase is confirmed, the tickets will be delivered to you digitally (usually via email or within your account dashboard) and will grant you entry to the specific event.
- Customer Support: Our customer support team is available to assist you with any questions or issues you may have regarding the purchase or the event. You can contact us through email or other provided channels.
Can this Privacy Policy change?
We may update our Privacy Policy from time to time. We will notify you whenever we change the policy in a material way by contacting you through email and publishing the updated privacy policy on this same URL address.
If you have any questions or concerns regarding this policy or the Technovator service, please contact us at marketing@technovator.world.