Last updated: August 2026 | Applies to: technovator.world and gigahack.md
This Privacy Policy explains how Technovator collects, uses, and protects your personal data when you use our platforms. It applies to both technovator.world and gigahack.md, both operated by Technovator as a single data controller. Ticket purchases and payment processing occur exclusively on technovator.world; gigahack.md is a presentation and event registration platform. This Policy applies in accordance with Legea nr. 195/2024 (Republic of Moldova) and EU Regulation 2016/679 (GDPR).
Questions or concerns?
Contact us at admin@technovator.world. If you disagree with our practices, please do not use our Services.
SUMMARY OF KEY POINTS
What data do we process?: Name, email, phone, billing address, payment records, IP address, browsing behaviour (with consent).
Do we process sensitive data?: No. We do not process health, biometric, racial, political, or similar sensitive data.
Why do we process your data?: To provide ticketing services, process payments, communicate with you, prevent fraud, and comply with legal obligations.
Who do we share it with?: Event organizers, payment processors (Paynet), analytics providers (Google, Fineguide), and authorities when required by law.
How do we protect it?: Encryption, secure payment gateways, access controls, and data processing agreements with all third parties.
What are your rights?: Access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with CNPDCP (Moldova) or your local DPA.
1. WHAT INFORMATION DO WE COLLECT?
Information you provide directly
We collect personal information you voluntarily provide when you register, purchase tickets, create an account, or contact support:
- Full name
- Email address
- Phone number
- Billing address
- Event preferences and ticket purchase history
Payment details are processed exclusively by our payment provider Paynet. We never receive or store your card number.
Information collected automatically
When you visit our website, certain data is collected automatically:
IP address and browser type
Device information and operating system
Pages viewed and actions taken on our website
Date, time, and duration of access
Referring website URLs
This data helps us maintain platform security, analyse usage, and prevent fraud. We also use cookies and similar technologies — see Section 5 for details.
Accuracy
All personal information you provide must be true, complete, and accurate. Please notify us of any changes at admin@technovator.world.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your data to:
Process ticket orders and payments.
Provide access to events and send order confirmations or digital tickets.
Communicate with you about your purchases, upcoming events, or service updates.
Respond to support requests and resolve disputes.
Detect and prevent fraudulent transactions and ensure platform security.
Meet our legal obligations (financial records, tax compliance, fraud prevention).
Send marketing communications — only if you have opted in. You can unsubscribe at any time.
3. LEGAL BASES FOR PROCESSING
We process your personal data under one or more of the following legal bases, as required by Law no. 195/2024 (art. 6) and GDPR (art. 6):
| Legal basis | When we rely on it | Examples |
| Performance of a contract (art. 6(1)(b)) | When processing is necessary to deliver a service you requested. | Ticket purchase, event access, sending your digital ticket, refund processing. |
| Legal obligation (art. 6(1)(c)) | When the law requires us to process or retain data. | Financial records, tax filing, responding to regulatory requests. |
| Legitimate interests (art. 6(1)(f)) | When necessary for our business interests, without overriding your rights. | Fraud prevention, platform security, IT log management. |
| Consent (art. 6(1)(a)) | When you have freely given specific, informed consent. | Analytics cookies (Google Analytics), marketing emails, promotional messages via Manychat. |
4. WHO DO WE SHARE YOUR DATA WITH?
We share personal data only where necessary and in accordance with applicable data protection law. Where a third party processes personal data on our behalf, the processing is governed by an appropriate data processing agreement and confidentiality obligations.
| Recipient | Purpose | Safeguards |
| Event organizers | Managing event access, verifying attendance, sending updates. | Data sharing is limited to what is necessary for event administration. Appropriate data protection arrangements apply depending on the recipient’s role. |
| Paynet (payment processor) | Processing card transactions securely. | Data is shared only as necessary for payment processing and is subject to applicable data protection and payment-services requirements. |
| Google Analytics | Website analytics and traffic reporting. | Appropriate safeguards for international data transfers, including Standard Contractual Clauses where applicable, technical measures such as pseudonymization are applied where relevant. |
| Legal / professional advisers | Legal, audit, tax, and compliance services. | Professional confidentiality obligations and appropriate data protection safeguards. |
| Public authorities | When required by law or court order. | Disclosed only to the extent legally required. |
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to ensure the Platform works correctly, remember your preferences, and analyse how users interact with our site.
Categories of cookies we use:
Strictly necessary — essential for checkout, authentication, and account access. No consent required.
Analytical — Google Analytics & Fineguide. Require your consent. Collect pseudonymized usage data.
Marketing — Manychat. Require your consent. Used for chat campaigns and promotions.
Full details — including the name, provider, duration, and purpose of every cookie — are available in our Cookie Policy at: technovator.world/cookie-policy
You can manage your cookie preferences at any time via the “Cookie Settings” link in the footer of our website.
6. INTERNATIONAL DATA TRANSFERS
Our primary servers are located within the European Union. However, some of our service providers (Google Analytics) may process data in countries outside the EU/EEA and outside the Republic of Moldova.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with art. 44-49 of GDPR and art. 44-49 of Law no. 195/2024, including:
EU-US Data Privacy Framework (for US-based providers who are certified).
Standard Contractual Clauses (SCCs) approved by the European Commission.
Adequacy decisions where applicable.
7. HOW LONG DO WE KEEP YOUR DATA?
| Data category | Retention period | Reason |
| Account data (registered users) | Until deletion request + 30 days | Contractual relationship |
| Ticket purchase and event registration data | 5 years from event date | Legal obligation + contractual |
| Billing and invoice records | 6 years | Standard Documents Retention Periods Indicator, Republic of Moldova |
| Analytics data (Google Analytics) | 26 months from last interaction | Service agreement with Google |
| Security / fraud prevention logs | 12 months | Legitimate interests |
| Marketing data (email/chat opt-in) | Until you unsubscribe or withdraw consent | Consent-based |
When data is no longer needed, it is securely deleted or anonymized so it can no longer identify you.
8. HOW DO WE KEEP YOUR DATA SAFE?
We apply the following technical and organizational security measures:
Encryption of data in transit (HTTPS/TLS) and at rest where applicable.
Secure payment gateway (Paynet) — we never handle card data directly.
Role-based access controls — only authorized personnel access personal data.
Regular security reviews and software updates.
Data processing agreements with all third-party processors.
No online system is 100% secure. While we strive for the highest security standards, we cannot guarantee absolute protection. Please access our Platform via a secure internet connection.
9. CHILDREN’S PRIVACY
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor’s data has been collected without parental consent, we will delete it promptly. If you believe this has happened, please contact us at admin@technovator.world.
10. YOUR PRIVACY RIGHTS
Depending on applicable law, you have the following rights regarding your personal data:
Right of access — request a copy of the data we hold about you.
Right to rectification — correct inaccurate or incomplete data.
Right to erasure — request deletion where there is no overriding legal basis to retain it.
Right to restriction — limit how we process your data in certain situations.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent — for any processing based on consent (e.g., marketing, analytics cookies).
To exercise any of these rights, email admin@technovator.world. We will respond within 30 calendar days.
Right to lodge a complaint
If you believe we are processing your data unlawfully, you have the right to lodge a complaint with the competent supervisory authority:
Republic of Moldova — CNPDCP: centru@datepersonale.md | Tel: (022) 820 801 | str. Serghei Lazo 48, MD-2004, Chisinau | www.datepersonale.md
EU / EEA residents — your local data protection authority (ec.europa.eu/justice/data-protection/bodies/authorities)
11. DO-NOT-TRACK
Our Platform does not currently respond to browser-based Do-Not-Track (DNT) signals, as no uniform technical standard has been established. If an applicable standard is adopted, we will update this Policy accordingly.
12. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will notify you by email and publish the updated version at technovator.world/privacy-policy. The “Last updated” date at the top of this document indicates when it was last revised.
13. CONTACT US
For any questions or concerns regarding this Privacy Policy or your personal data:
Email: admin@technovator.world
Post: Technovator, Str. Mitropolit Gavriil Banulescu-Bodoni 59, Chisinau, Republic of Moldova
14. HOW TO REVIEW, UPDATE, OR DELETE YOUR DATA
To request access to, correction of, or deletion of your personal data, email admin@technovator.world with the subject line “Data Request.” We will action your request in accordance with Legea nr. 195/2024 and GDPR, within 30 calendar days.